• Open the NoPassword Admin Dashboard. Select “Applications” from the left side menu and then select “Web App” from the submenu.

 

  •  Click on “+ Add SSO App” button from the upper right corner.

Add new sso app

 

  • A pop-up window will appear. Under the section: “1. Select your app”, click on “Search…” and type Zendesk to search the NoPassword Catalog. Select Zendesk from the drop-down menu.

Add sso app catalog

 

  •  Expand the Identity Provider section, and click on the copy button next to the “Certificate Fingerprint”  to copy the NoPassword certificate fingerprint to your clipboard.

NoPassword certificate 2

 

  • Open a new tab on your browser and log into your Zendesk agent account using the following hyperlink:

https://yourworkdomain.zendesk.com/agent/

  • Click on ”Admin”.

zendesk agent - admin

 

  •  Select the “Security” option from the left side menu.

zendesk select security

 

  •  On the next page select Single Sign-on, and check the SAML checkbox.

zendesk saml

 

  •  Enter the information as follows:

SAML SSO URLhttps://nopassword.com/SAML/SSOService.aspx

Certificate fingerprint: paste the certificate fingerprint  you copied in step 3

Remote Logout URL (optional): https://nopassword.com/Logout.aspx

Save changes.

zendesk saml config these settings

 

  • Go back to the browser tab where you had NoPassword Admin Dashboard open.
  •  Expand the SP section, paste the following URL  in the ACS URL text box:

https://yourworkdomain.zendesk.com/access/saml

  •  Click on “Save”.

NoPassword ACS SAML

 

Zendesk app is now configured! At this point, all you need to do is assign users, groups or organizational units to Zendesk app. Please see Administrator Guideline document for instructions.

Should you have further questions, do not hesitate to contact us at support@nopass.com or 877-877-5587.