I am locked out of my accounts, what should I do?

This may happen for multiple reasons:

If you are a first time user that hasn’t yet installed the NoPassword app, then click here for the instructions to download and install the app.

Contact your admin for instructions to reset the NoPassword for Blackberry app.

I lost my phone, what should I do?

Contact your admin immediately and they will disconnect the NoPassword account associated with your phone. Your accounts are still hack-proof because your accounts are accessible through your biometrics.

I downloaded the NoPassword app, what next?

Click here for the instructions and tutorial video for activating your NoPassword account.

Can I reset my biometrics?

Yes, click on the Setting icon on the top right corner of your NoPassword app, enter your biometric and then select “Set Up Authentication Methods” from the options. If you can’t login to NoPassword app using your biometrics for any reasons such as forgetting your pattern, you will need to contact your admin and reset your app.

How do I set up and enable fingerprint on my phone?

iPhone users:

Please follow Apple instructions to set up your Touch ID.

Android users:

Please launch the Settings app > Personal tab > Lock screen and security > Fingerprints.
First-time users will immediately be prompted to scan a fingerprint.

Do I need to set up my fingerprint?

Although logging into your accounts using your fingerprint is more convenient, you are not required to set up your fingerprints.
You can use patterns or face recognition instead.

I have a new phone, what should I do next?

Download “NoPassword for Blackberry” app, follow the instructions for activating NoPassword app and contact your admin.